We Do Business in Accordance With the Federal Fair Housing Law

(The Fair Housing Amendments Act of 1988)

It is Illegal to Discriminate Against Any Person Because of Race, Color,
Religion, Sex, Handicap, Familial Status, or National Origin

• In the sale or rental of housing or residential lots
• In advertising the sale or rental of housing
• In the financing of housing
• In the provision of real estate brokerage services
• In the appraisal of housing
• Blockbusting is also illegal

Anyone who feels he or she has been Discriminated against may file a complaint of housing discrimination:1-800-669-9777 (Toll-Free)1-800-927-9275 (TTY) www.hud.gov/fair housing

U.S. Department of Housing and Urban DevelopmentAssistant Secretary for Fair Housing and Equal OpportunityWashington, D.C. 20410 and Boxx Builder at 5262 South Staples Suite 290 Corpus Christi TX 78411 – ph: 361-356-8580

Customer Complaint Policy

It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or designates, in order to take action. Our Customer Complaint Officer is Brandon Carrero.

All complaints and records of complaints are kept in a special complaints binder along with the Customer Complaint Officer’s Quality Control Files and other written policies so employees can easily access them and use them yo provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer’s meetings with our board. We are focused on providing during financial products and services to all customers in compliance with all Federal State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws.

In the event a complaint needs to be filed with us the complaining entity or person may:

•Contact our Customer Complaint Officer at the number above

Notify our Customer Complaint Officer in Writing via email.
Write a traditional letter to us at the address below.

The complaint should be encouraged to be submitted in writing, and should include the following information:

The name, address, and telephone number for the complainant
A description of the act or practice that is thought to be unfair or deceptive, or in violating existing law or regulation, including all Relevant facts.

Response to a complaint sent directly to us will typically be provided before the end of thirty (30) day period from the date that we received to complain.

In the event a complaint is not resolved to your satisfaction you may contact the Consumer Financial Protection Bureau at

http://www.consumerfinance.gov/complaint/

Notice

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all banks to obtain, verify and record information that identifies each person who cashes checks, wire funds or engages in other financial services with this establishment. We will ask for your name, physical address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license and other identifying documents.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

• We will only retain personal information as long as necessary for the fulfillment of those purposes.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. This short outline included important aspects of our privacy policy. To review our entire privacy policy, email us at the address on our home page.

Affiliated Business Arrangement Disclosure and licensing information of affiliated companies